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Frequently Asked Questions
Learn about our assessment process, repair services, courier collection, and delivery options.
Assessment and pricing
You can request an assessment by completing our online assessment quiz. This allows us to evaluate your item and provide an accurate quotation based on its condition and required service.
Yes. Our initial assessment and quotation are provided at no cost.
No. The initial quotation is based on the information and photos provided in your assessment quiz.
In rare cases, adjustments may be required if additional structural issues are discovered during physical inspection. You will always be informed before any work proceeds.
Shipping & delivery
Yes. We offer door-to-door courier collection and delivery for your convenience.
Courier pricing structure:
- Free courier collection and delivery
For quotations above $300 - $15.95 courier collection and delivery
For quotations between $150 and $299 - $31.90 courier collection and delivery
For quotations under $150
This service allows your item to be collected directly from your address and returned upon completion.
Collection days
Monday to Friday
Courier size limit
Standard briefcase size, up to 5kg and 20L
Yes. You may ship your item to our studio after receiving your draft number and instructions.
Return shipping cost
$15.95 for NSW, VIC, QLD, and SA (for quotations under $150)
Free return shipping for quotations above $300
International shipping
Additional charges apply depending on location.
We work with trusted courier partners including DHL and tracked courier services.
Yes. Drop-offs are available by appointment at our Chatswood studio.
Studio address
Suite 226, Level 3
1 Katherine Street
Chatswood NSW 2067
Appointment required
Please contact us to schedule your visit.
Business hours
Monday to Friday
10am to 6pm
REPAIR & RESTORATION
We repair luxury handbags, shoes, and leather accessories.
Services include cleaning, structural repair, hardware repair, lining replacement, and bespoke restoration.
Many items can be restored depending on condition. Assessment is required.
Service timeframe
Approximately 5 to 10 business days.
Typically 1 to 3 weeks.
2 to 6 weeks depending on complexity.
Care and safety
Yes. All items are handled with care and stored securely.
Yes. We specialise in luxury handbags and shoes.